Helping organisations win by finding and solving human+system problems.

Featured Case Studies

Delivering Impact Together

Creating impactful experiences through human-centered design, strategic thinking, and collaborative problem-solving.

• 2025

  Accessibility conformance reporting for Section 508 compliance

  Directed the organisation-wide accessibility audit of security tools and workflows to meet WCAG AA and Section 508 standards. Spearheaded cross-functional collaboration with legal, product, and engineering teams to produce Accessibility Conformance Reports (ACRs), enabling customers to use the platform in compliance-driven environments while fostering a more inclusive digital experience.

  Accessibility

  Product Strategy

  UX Design

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• 2025

  The unification of a security ecosystem

  Led the unification of a fragmented cybersecurity platform, transforming legacy tools into a cohesive user experience and robust data architecture. Collaborated with cross-domain teams to define information architecture, content, and data models. This laid the foundations for a consolidated ecosystem, removing friction for users and establishing a highly scalable, single platform experience.

  Systems Thinking

  Product Strategy

  Data Architecture

  Facilitation & Workshops

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• 2024

  Reducing time to prioritise and remediate security events

  Led the design of a unified platform feature that aggregates CVE vulnerabilities and affected assets across cloud and on-premise environments. By consolidating previously siloed data into a single, prioritized list of actions based on remediation effort, the design simplified complex decision-making, accelerated the vulnerability management lifecycle, and successfully decreased MTTR.

  Systems Thinking

  Product Strategy

  UX Design

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• 2024

  Reducing complexity with AI-powered SOC assistant

  Led the UX discovery and design for one of the organisation's first AI-powered features, an intelligent SOC assistant. From defining early AIX principles to exploring agentic workflows, this project spanned multiple disciplines and teams. By training the AI on internal knowledge bases and response procedures, this provided analysts with instant, in-context support for event handling.

  Systems Thinking

  Product Strategy

  UX Design

  UX Research

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• 2023

  Enhancing Cloud Security modernisation through core usability

  Led the UI modernisation of a cloud security product, architecting an interim design system that bridged the legacy codebase with a new multi-product design language. This overhaul modernised the user experience and enhanced the usability of core product capabilities, delivering greater customer value while establishing design consistency across the platform.

  UI Design

  UX Research

  Product Strategy

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• 2022

  Increasing security automation capabilities by 9,900% (That's real math)

  Partnered with two full-stack teams to enhance an existing product integration, bridging the gap between two systems, SIEM and SOAR. Designed automated capabilities to auto-enrich and auto-triage security alerts, reducing manual effort for SOC analysts in high-stress environments. These enhancements drove a 9,900% increase in automation capability, and have supported over 15 million automated actions in three years.

  Systems Thinking

  UX Research

  UX Design

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• 2021

  SOAR where you need it: Automating security response workflows

  Led the design of ad-hoc automated actions within the SIEM capability to enable single-step, in-context automations, including threat intelligence lookups. By powering these actions with SOAR (Security Orchestration, Automation, and Response), the design eliminated the need for SOC analysts to pivot to external tools. This streamlined investigative workflows, reduced incident response times, and delivered seamless security automation across cloud and on-premise environments.

  Systems Thinking

  UX Research

  UX Design

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• 2021

  Ensuring public digital services are accessible to all

  Led delivery operations for digital accessibility, ensuring public sector services met WCAG 2.1 AA standards. This initiative helped eliminate digital barriers for users with disabilities, successfully mitigating compliance risks while establishing a stronger, more inclusive design standard for government-facing services.

  Accessibility

  UX Design

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• 2020

  Scaling enterprise usability with Next-Gen legal-aviation platform

  Facilitated 11 consecutive design sprints to redesign a highly regulated aviation service. Championed a co-design approach involving customers, product, and engineering, complemented by continuous usability testing with legal stakeholders. This ensured compliance and business constraints were met while delivering a seamless, customer-validated digital experience.

  Design Sprints

  UX Design

  UX Research

  Facilitation & Workshops

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• 2019

  Bridging the physical-digital Divide in children's literacy with Welcome to Yonder

  Authored and illustrated a children's adventure book based on Joseph Campbell's 'The Hero's Journey' - informed by large-scale co-design workshops with over 300 primary school students. Paired the standalone physical book with an augmented reality (AR) app that utilises image recognition to deliver 2D pop-up experiences and follow-along audio narration, effectively bridging tactile storytelling with interactive digital design.

  Augmented Reality

  User Experience Design

  User Research

  Content Design

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• 2018

  Improving water utility services with Service Design

  Led a service design initiative for a national water utility to diagnose and resolve root causes of connection disruptions. By engaging internal and external stakeholders, we mapped multiple distinct current and future state experience blueprints for domestic and commercial services. This delivered a clear, actionable roadmap that informed the modernisation of a new digital service offering.

  Service Design

  UX Research

  UX Design

  Facilitation & Workshops

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• 2017

  Streamlining B2B e-commerce uniform management logistics

  Directed the research and redesign of a B2B e-commerce platform for public and private sectors. By conducting heuristic reviews and usability testing, we identified critical pain points and collaborated with 3rd-party stakeholders to build validated user flows and wireframes. The resulting redesign optimised the uniform procurement process, ensuring a more intuitive experience for large-scale service organisations.

  Service Design

  UX Research

  UX Design

  Facilitation & Workshops

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• 2016

  The Story of Ida: Bringing Lived Experience to the Big Screen

  In collaboration with Abbeyfield Belfast, we conducted face to face interviews with residents to learn about their life stories, ultimately designing a digital narrative centered on Ida's experience. The resulting video successfully met the client brief and served as an active promotional asset; while humanising and amplifying the lived experiences of older adults in supported sheltered accommodation.

  Storytelling

  Video Production

  Marketing

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Skills & Experience

My background is in design, but my passion is in finding and solving problems.